Refunds & Returns
Our Promise - If for any reason you are not completely satisfied with your merchandise, simply return it in its original condition with your receipt, original packaging, and accessories within 45 days, and we will gladly repair it, replace it, or give you a refund.
Marine Corps Exchange policy is "Satisfaction Guaranteed." Refunds of the full purchase price, or a satisfactory adjustment, shall be made on merchandise in cases of customer dissatisfaction, upon presentation of proof of purchase. This policy is applicable throughout the military retail systems and is to be extended to authorized persons, provided the unsatisfactory merchandise is authorized to be sold, even though it was not purchased in the exchange at which the patron is seeking a refund or an adjustment.
Refunds will be issued in the same form as payment originally used for purchase. Credit card transactions must be credited to original credit card used for sales transaction.. Requests for refunds without a receipt are subject to management approval. All refunds over $5 without a receipt will be refunded on a MCX Refund Card if available, or otherwise cash refunds or credit refunds will be applied, subject to management approval. “As is” and clearance merchandise shall be treated the same as any other merchandise being returned.
In all cases when the customer does not have a receipt, and the item has been on sale during the last 60 days, the sale price will be refunded. The following exceptions apply:
- Computers, computer equipment, electronics (includes iPods andMP3 players), and unopened software must be returned within 14 days.
- Pre-recorded movies, music, and video games are returnable in original unopened factory sealed packaging. If defective, it will be exchanged for an identical item.
- The guarantee does not apply to rifles, shotguns, handguns, ammunition, and mixed paint.
- Items that may be associated with the transmission of disease, such as underclothing, bathing suits, hosiery, athletic supporters, and electric razors that have been in direct contact with the surface of the skin or body orifice or shows evidence of prior use, will not be accepted for return or exchange unless they are defective or still in unopened package. In the event such items are accepted, they will not be offered for resale.
- Diamond jewelry is subject to appraisal before a refund may be given.
Holiday Return Policy
For the period of November 1 – January 31 we adhere to a modified return policy, allowing the return or exchange of gifts by January 31. Excludes computers and tablets. When the standard 45 day return policy supersedes the January 31 end date, it shall be recognized. To return gifts at a MCX store, bring in the item along with the receipt, original packaging, and accessories.
Price Match Guarantee
Just as our customers serve their country proudly, we strive to return the favor. Find a lower price and we’ll match it. Please review common questions below to learn more about our price match policy.
- Did you find a better price than the MCX? Let us know where and how much and we'll take care of the rest. Items must be identical in size, brand and model number.
- Did we just mark an item down on price right after you bought it? Let us know within 14 days of your purchase and we’ll refund you the difference.
- Did you discover something in the Exchange Online Store that was cheaper? If it wasn’t a custom order from overseas, which are specifically marked as such, we’ll match the price.
- Did you come across an ad from another retailer promising a certain quantity for a certain price? We’ll match not only the price, but the quantity.
- What about percent-off and dollar-off ads? We are unable to match exact percentage and dollar-off promotions; however, we will match the final price (excluding tax).
There are limitations. We are unable to price match:
- Double and triple coupons
- Clearance items or closeout prices
- Going out of business sales
- Membership clubs
- Items required to receive competitor’s gift cards
- Competitor’s private label price promotions
- Special orders
- Store and vendor rebates
- Commissary prices
Updated: 2013 October 29